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Help & FAQ

Help & FAQs

At LAB K9 we’re only too happy to hear from you and to answer any questions you might have for us. However, a lot of questions are quite common and can be found, and answered, here. If, for any reason, you can’t find what you’re looking for and still need to get some help, please feel free to send us a message.contact us.

About My Order

How long does it take for my order arrive?

We aim to dispatch your order within 1 working day (excluding weekends and bank holidays). Our orders are sent out via Royal Mail 1st Class Post. They normally arrive the next day but can take up to 3 working days. If for some reason you haven’t received your order, please let us know so we can help!

Will I have to sign for my order?

No, you won’t have to sign for your order as our orders fit through your letterbox.

Delivery & Returns

What method do you use to send my order?

We currently use Royal Mail for all our orders: 2-3 day delivery and next day delivery. For larger orders we use Parcel2go fully tracked service.

I’ve changed my mind, can I send it all back?

No problem. You must notify us that you are returning your items, by phone or by email, and the goods must be returned within 14 days of receipt.

If you simply change your mind, please send your order back to the returns address on your invoice and, as long as the goods are in the same condition as they were when they left us, useable and saleable, we will refund your money in full. You must retain proof of postage and preferably send it via tracked mail. If it doesn’t arrive back to us we cannot refund your order.

Payments & Security

Do you accept PayPal as well as credit/debit cards?

Yes, we do. You can pay via PayPal using your account, or pay using your debit or credit card through PayPal (you don’t need a PayPal account to pay by card).

How do I know my payments are secure?

We process payments through PayPal who adhere to strict online compliance regulations. Our site also has a valid SSL certificate, which protects your payments made online and any information you share with us, such as your name and address.