Home » Terms & Conditions

Terms & Conditions

Terms & Conditions The content on this website is for information purposes only and is not a substitute for qualified veterinary advice. LAB K9 makes no representations or warranties (express or implied) and as such does not accept any liability arising out of reliance on the materials on this website.LAB K9 always recommends that you obtain specific professional veterinary advice in connection with any concern you may have about your pet’s health or wellbeing.This website may contain links or references to third party materials and websites. LAB K9 takes no responsibility for the content of external websites that might link from or to this web site.You may not create any links to this website from another website without our express consent.Contacting Us LAB K9 is completely dedicated to your total satisfaction. If you have any suggestions or comments please write to us at:

LAB K9
Peacehaven
Highridge
Hythe
CT21 5TF

Complaints
We will acknowledge your complaint within 2 working days and will try to resolve the problem immediately or in any case within 5 working days. You will always be kept informed of the progress of your complaint. Making a Purchase could not be easier. Just click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection click on ‘Checkout’ and you will be asked for a few details that we need to be able to satisfy the order. We accept all major credit cards, which we process through PayPal. Your card details are encrypted and sent via a secure server. When going through the checkout process, you will get a summary of your items plus any delivery fees before you are asked to submit your details. Site Security We use SSL security on this website for collecting your payment details. It is a system we are happy to use ourselves. Our Guarantee We guarantee your satisfaction. If you ever have any cause for complaint, then please contact us straight away. Your statutory rights are not affected. an be found here.
Returns Policy
We want you to be 100% satisfied with your experience at LAB K9. If you aren’t happy with something you purchased, please return it. If you are returning goods because they are faulty or because of an error on our part we will gladly give you a complete refund. However, if the product is what you ordered you will be liable for the cost of return postage.